Returns and Complaints

Return of goods (withdrawal from the contract)

In accordance with applicable law, the Consumer has the right to withdraw from a distance contract within 14 days from the date of receipt of the ordered product, without giving any reason.

To exercise the right of withdrawal, please send an unambiguous statement by email or mail to the following address:

Paged Meble sp. z o.o.
ul. Cieszyńska 55
43-385 Jasienica
e-mail: shop@paged.pl

The goods should be returned no later than 14 days from the date of submission of the statement of withdrawal from the contract. The cost of returning the goods is borne by the Customer. The goods should be returned to the address indicated by the store's customer service.

The right to withdraw from the contract does not apply to products made according to the customer's individual specifications or explicitly personalized, in particular:

  • furniture ordered in variants exceeding the standard offer of the Online Store,
  • products made based on an extended fabric sample book or wood stains, not available in the Online Store configurator,
  • furniture prepared in a configuration individually agreed with the Customer.

Products available in standard variants offered directly in the Store are not treated as personalized in the sense of legal provisions, unless no modifications were made at the Customer's request.

Only the following products are subject to return:

  • unused,

  • complete,

  • undamaged,

  • preferably in original packaging.

The Seller reserves the right to deduct an amount corresponding to the decrease in the value of the goods if their condition deteriorated as a result of improper handling by the Customer.

The refund will be made to the bank account indicated by the Customer, no later than 14 days from the receipt of the returned product. The refund includes the value of the ordered goods and the cheapest offered delivery cost (if charged).

 

Complaints

In the event of a physical defect in the goods, the Customer may file a complaint under warranty or – if applicable – guarantee.

Complaints can be submitted:

  • electronically to: shop@paged.pl

  • Complaint form: download form

  • in writing to:
    Paged Meble sp. z o.o.
    ul. Cieszyńska 55
    43-385 Jasienica

A complaint notification should include:

  • Customer's first and last name,

  • order number or proof of purchase,

  • description of the defect,

  • date the defect was revealed,

  • photographic documentation (if possible).

In the event of damage to the shipment during transport, the condition for accepting the complaint is to draw up a damage protocol with the courier at the time of receipt of the goods. Lack of a protocol may result in the rejection of the complaint.

Complaints are processed within 14 days from the date of their receipt. Lack of response within this time does not automatically mean acceptance of the complaint.

If the complaint is accepted, the Seller may:

  • repair the product,

  • replace the product with a new one,

  • reduce the price,

  • refund the full amount upon return of goods.